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Waterbabies FAQ's

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  • Instructions to create your Waterbabies profile,
    Click here
  • Instructions for enrollment process, Click here

Please click on below questions to see the answers.

Enrollment Questions:
(Accounts, Payment, Loyalty Levels, etc.)

Do I have to set-up an account?
Yes. In order to enroll in a class, purchase products, and view the most up to date class schedules, you must have an active Waterbabies account.

For instructions on how to setup your account, click here.

How and when can I enroll in a class?
Early and Open enrollments take place approximately one month prior to the upcoming session. All upcoming session information including Early/Open enrollment dates, Loyalty Levels, and class schedules, can be located on our website home page www.waterbabiesusa.com All enrollment is done online. For instructions on how to enroll in a class, click here.

What are Loyalty Levels and how are points calculated?
Families are placed in Loyalty Levels based on the number of sessions they have been with Waterbabies. Points are earned each session, and the number of points you have will determine which Loyalty Level you are in. The higher the Level, the sooner you can enroll. Enrollment dates based on Loyalty Levels are posted on our homepage. Families earn 1 point per child enrolled in a regular full session, or more than half of the session. Half point is earned per child enrolled in less thanhalf of a session, or enrolled in a Bathtub Babies (or similar) workshop. No Loyalty Points are given for private lessons.

Where do I find my Loyalty Level and points?
You can view your Loyalty Points & Loyalty Level through your Waterbabies Parent Portal. When you log-in, select "My Parent Profile", click on the "Edit/View" tab, and to the right of your name you will see your Points & Loyalty Level. This Loyalty Level will dictate when you can sign-up for classes. If you have any questions about your points, please email us at office@waterbabiesusa.com.

What if I forgot my login email or password?
If you forget your login email or password, please send an email to: office@waterbabiesusa.com and we will be happy to assist you. Please do not create another account, as we will have to delete any duplicate family accounts.

How do I cancel my enrollment?
In order to cancel your enrollment with a full class fee refund, you must email us at: office@waterbabiesusa.com at least one week prior to your first class date.

What if I miss or know I will miss several classes in the session. Can I cancel the class?
No refunds are given; however under certain circumstances, a Waterbabies Credit may be permitted. A Waterbabies Credit may be notated on your account (not your credit card) for family emergencies or serious illness resulting in you and/or your child being unable to swim for the remainder of the session. Documentation must be provided (i.e. - doctor's note) that states you are unable to continue to swim and for how long. The credit will start from the date you notify the office of the situation (credits will not be back-dated).

Is your online payment processing secure?
Yes, all online payment processing is handled directly through the bank's secure site.

Do you keep my credit card information?
No credit card numbers are retained by Waterbabies.

Even though it's late in the session, can I still join in a class?
Since we build upon skills each week throughout the session, we usually do not accept new families after the third week of the session start. The only classes that would be acceptable for new families to join late in the session, would be the Baby Splash or Toddler Splash classes, space permitting.

If you are a returning to Waterbabies, and the appropriate class level is available, late session enrollment is acceptable.

Do you prorate classes?
We will prorate only if you are enrolling in classes after the first week; we will then charge you for the date you start through the end of the session.

 

Class Questions:
(Make-ups, Which level, Switching parents, etc.)

I'm new to Waterbabies and my child has never done lessons. Which level should I start in?
If your child is under 3 years of age, they will need to start in one of our age-appropriate Parent-Tot 1 classes. Children ages 3-5 yrs should start in Beginners, and children 6-8 yrs should begin in Youth.

I'm new to Waterbabies but my child has had swim lessons elsewhere. Which class would be the best fit for him/her?
To determine which of our class levels would be appropriate for your child, Waterbabies suggest that you schedule a 10-minute swim assessment with one of our instructors. Based on your child's skill set, we can then advise you which of our classes would be most appropriate.

Please note: If your child is under 3 yrs and has taken lessons elsewhere, we would highly recommend starting in our Parent-Tot 1 class since they will be brand new to Waterbabies. The Waterbabies program is unique, and is different than other programs and their different levels. Quite often, parents believe their child can come into our program starting in a higher level because of prior swim experience, only to find that the next level up is way too advanced.

I took a session off of swim lessons. How do I know which level to sign my child up for?
We understand you occasionally need to take a session off; however, upon returning it's very important to get an evaluation. If you have not been regularly swimming and practicing skills with your child during their break, putting them in the level they were last recommended for can create undue stress, upset and an unwillingness to participate in class --which does not support the child's learning process. When continuity of swimming becomes interrupted, more often than not your child needs a lower level class in order to re-learn skills and become comfortable again. We have noticed that when parents do this most children will bounce back quickly to the level they were at before. If too much pressure is put on them to perform after having been gone they can regress and swimming class can become an unpleasant experience.

If you have missed one or more Waterbabies sessions you MUST schedule an assessment before you register for a class. If you enroll in an advanced level Parent-Tot class (PT2, PT3, PT4, PreBaby Grads, Baby Grads) without an assessment, you may be moved to a PT1 until an assessment is completed to ensure that your child is in the appropriate class level.

Please call us at (425) 643-3533 or email us: office@waterbabiesusa.com to schedule a free 10-minute swim assessment.

Can my spouse and I take turns being in the water each week?
For the purposes of consistency and stability, Waterbabies recommends that the same parent attends each weekly class. However, if parents would like to take turns being in the pool, we recommend that both parents be on site during each class to observe, as different skills are taught weekly.

I'm usually the one who does the class with my child, but my spouse will have to do it next session. Is that okay?
If you plan on switching which parent comes to class with your child next session and your child is moving to PT2, PT3 or PT4, please be sure to "prepare" the other parent for class, so that the instructor doesn't have to re-teach the "new" parent all of the skills and activities. Otherwise we would recommend PT1 so that the "new" parent can learn the correct way to perform all of the skills and activities with their child.

Do you offer Make-up classes in case we miss a class?
There are NO MAKE-UP classes if you have to miss a class due to illness, travel, etc. Please be sure to carefully check your personal calendars before you commit to a class when you go to enroll in a session.

When possible, we try offer a few Supervised Open Swim times for families to sign-up for during the session. This provides them the extra opportunity to practice their skills with an instructor available to help & answer questions.

 

Health Questions:
(Colds, Fevers, Ear Infections, etc.)

My child is sick but I'm not sure if I should bring him/her to class?
If your child has cold symptoms but feels well enough, please feel free to come to class. The humidity may help clear their sinuses.

If your child has a fever, is fussy, or you believe they may be contagious, please do not attend the class. (Please keep us informed of any health conditions or contagious illness.) Please do not attend class until there is 7-10 days with no signs of any diarrhea.

Can my child get an ear infection from swim classes?
Because your child is only in the water for a very short time each week, it is unlikely that they will get an external ear infection -- especially if you carefully dry the outside cavity of their ears after getting out of the water.

We recommend you seek the advice of your doctor when it comes to any medical concerns regarding your child.

Will the chlorine hurt my child's skin?
We are not in the water long enough for the chlorine to be a problem unless you or your child has chlorine sensitivity. For sensitive skin, Shea Butter, Jojoba Oil and Vitamin E used before and after swimming may provide protection.

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